Skip HireJust Passed Your HGV Test?
Let us offer you industry-leading training on HGV waste vehicles.
We are always looking for enthusiastic people to join our dynamic team at either one of our London or Hertfordshire-based facilities.
If you are interested in joining our team, please fill out the form below and submit your CV, if we have a suitable position we will do our best.
CUSTOMER SERVICE ADVISOR
PB Donoghue is a leading waste management company operating across London and the Home Counties providing comprehensive waste management and recycling services to both trade and domestic customers. We strive to provide the highest standards of service to our clients. We are a client-driven business with quality and sustainability at the forefront of all that we do. We are consistently improving, which is demonstrated through our affiliations and improvements.
The role will be based at our Watford office, where free parking is available. Our team works hard to maintain the business's core values, and the company will offer full training and development opportunities, along with health and well-being support.
The Job Role
- This is an office-based role.
- Dealing with all incoming calls from our commercial and domestic customers ensuring that we provide our customers with an excellent service in a professional manner.
- Replying to emails.
- Reporting to the Office Manager
- Accurately complete customer bookings, diligence is critical.
- Providing service information and quote prices
- Taking credit card payments from customers
- Applying to the relevant Local Authority for permission to position the container on the highway if necessary.
- Contacting customers to agree on the collection of overdue containers.
- Other general admin duties as assigned to you.
Requirements
- A confident and enthusiastic telephone manner as this role is primarily on the phone.
- Ability to work cooperatively and positively within the team at all levels.
- Ability to work on one's own initiative.
- Excellent customer service skills.
- Hardworking with the push to get the job done.
- Excellent Microsoft skills
- Must have at least 1 year of experience in an office-based customer service/sales role
- Self-assured communicator both verbal and written.
- Build strong relationships with clients.
- A keen eye for detail
- Willing to learn for self-development and progression.
- Reliably able to commute.
Hours
- Mon-Fri 8.00 - 17.00
Careers
Just Passed Your HGV Test?
Let us offer you industry-leading training on HGV waste vehicles.
We are always looking for enthusiastic people to join our dynamic team at either one of our London or Hertfordshire-based facilities.
If you are interested in joining our team, please fill out the form below and submit your CV, if we have a suitable position we will do our best.
CUSTOMER SERVICE ADVISOR
PB Donoghue is a leading waste management company operating across London and the Home Counties providing comprehensive waste management and recycling services to both trade and domestic customers. We strive to provide the highest standards of service to our clients. We are a client-driven business with quality and sustainability at the forefront of all that we do. We are consistently improving, which is demonstrated through our affiliations and improvements.
The role will be based at our Watford office, where free parking is available. Our team works hard to maintain the business's core values, and the company will offer full training and development opportunities, along with health and well-being support.
The Job Role
- This is an office-based role.
- Dealing with all incoming calls from our commercial and domestic customers ensuring that we provide our customers with an excellent service in a professional manner.
- Replying to emails.
- Reporting to the Office Manager
- Accurately complete customer bookings, diligence is critical.
- Providing service information and quote prices
- Taking credit card payments from customers
- Applying to the relevant Local Authority for permission to position the container on the highway if necessary.
- Contacting customers to agree on the collection of overdue containers.
- Other general admin duties as assigned to you.
Requirements
- A confident and enthusiastic telephone manner as this role is primarily on the phone.
- Ability to work cooperatively and positively within the team at all levels.
- Ability to work on one's own initiative.
- Excellent customer service skills.
- Hardworking with the push to get the job done.
- Excellent Microsoft skills
- Must have at least 1 year of experience in an office-based customer service/sales role
- Self-assured communicator both verbal and written.
- Build strong relationships with clients.
- A keen eye for detail
- Willing to learn for self-development and progression.
- Reliably able to commute.
Hours
- Mon-Fri 8.00 - 17.00
